5 Year Warranty


1 ND Metering Solutions 5 Year Warranty


1.1 The Supplier warrants that on delivery, and for a period of 60 months from the date of delivery ("warranty period"), the Goods shall:


1.1.1 conform in all material respects with their description and any applicable Specification;


1.1.2 be free from material defects in design, material and workmanship; and


1.1.3 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and


1.1.4 be fit for any purpose held out by the Supplier.


1.2 Subject to clause 1.3, if:


1.2.1 the Customer gives notice in writing to the Supplier during the warranty period within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 1.1; and


1.2.2 the Customer returns such Goods to the Supplier's place of business at the Customer's cost; and


1.2.3 the Supplier is given a reasonable opportunity of examining and testing such Goods; and


1.2.4 the test report provided by the Supplier shows a defect caused by the Supplier;

the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full and shall refund customer’s delivery costs for warranty repairs only.


1.3 The Supplier shall not be liable for Goods' failure to comply with the warranty set out in clause 1.1 in any of the following events:


1.3.1 the Customer makes any further use of such Goods after giving notice in accordance with clause 1.2;


1.3.2 the defect arises because the Customer failed to follow the Supplier's oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;


1.3.3 the defect arises as a result of the Supplier following any drawing, design or Specification supplied by the Customer;


1.3.4 the Customer alters or repairs such Goods without the written consent of the Supplier;


1.3.5 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or


1.3.6 the Goods differ from the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements; or


1.3.7 problems arise further to use of the Customer's own brand label which fail to meet safety regulation requirements; or


1.3.8 problems arise further to the incorporation of the Goods by the Customer into another product and defects are due to the Customer's negligence or fault arising as a result of such incorporation.

However in such circumstances the Supplier will repair the Goods further to receiving from the Customer written instructions to do so and agreement by them to pay for the repair.


1.4 Except as provided in this Clause 1, the Supplier shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 1.1.


1.5 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.


1.6 These Conditions shall apply to any repaired or replacement Goods supplied by the Supplier.




ND 333mV Meters are specially calibrated to work with the specific phase angles of our range of 333mV CTs to ensure the quoted accuracy.


ND only warrant's the accuracy of our 333mV meters when used with ND CTs however. This is because all 333mV CTs have varying phase angles affecting their accuracy when not used with meters specifically calibrated to compensate for these specific phase angles.


Without specifically calibrating out the phase angle characteristics of mV CTs, inaccuracies of upto 20% have been known. This is obviously not desirable when measuring energy to inform expenditure on energy efficiency projects - it would be like using a 30cm ruler that is not exactly 30cms long!